PPivot Knee
— Get in Touch

How to reach us

Six people work at Pivot Knee Co.: two on product, one on fit (Sara), two on shipping, and one on email replies. Every message is read by a person. Pick the right address below and we'll respond, usually within one business day.

— Order Support

I have a question about a sleeve or an order in flight.

Order changes, address corrections, missing packages, exchanges, return shipping labels. Include your order number if you have one.

— Fit Help

I need help with sizing or the sleeve doesn't fit right.

Sizing recommendations from your measurements, troubleshooting if a sleeve doesn't fit, free size exchanges. Sara reads these personally; average reply is 4 business hours.

— Warranty Claims

Something has gone wrong with my sleeve.

Loss of compression, seam separation, silicone gel-grip detachment, casting flaws. A photo of the issue + your order number speeds the claim.

— FSA / HSA

I need a Letter of Medical Necessity for reimbursement.

Email your order number; we'll produce the LMN on letterhead within 1–2 business days. See the FSA / HSA page for the full reimbursement walkthrough.

— Press

I'm writing about knee health and need a quote or sample.

Include publication, deadline, and angle. We can usually turn a quote around within 48 hours and high-resolution images same-day.

— Wholesale

I run a clinic or PT practice and would like to carry sleeves.

We sell through a small network of independent PT clinics, sports medicine offices, and orthopedic practices. Send your practice info and we'll respond.

Our response promise

Every email is answered by a real human. Routine questions get a reply within one business day; fit questions Sara handles within 4 business hours during weekdays. We close email Friday evening Mountain time and reopen Monday morning.

Pivot Knee Co.

2840 Cherry Creek South Drive
Denver, CO 80222
United States

A note on phone calls: we don't operate a phone line for customer service. The fit team in particular gives better recommendations from a few sentences of written context (your measurements, your activity, what's not working) than from a live conversation. Email also gives you a written record of what we said about your warranty, fit, or return — useful months later.